Social marketing is an approach used to develop activities aimed at changing or maintaining people’s behaviour for the benefit of individuals and society as a whole. 

Combining ideas from commercial marketing and the social sciences, social marketing is a proven tool for influencing behaviour in a sustainable and cost-effective way.

It helps you to decide:

  • Which people to work with
  • What behaviour to influence
  • How to go about it
  • How to measure it

Social marketing is not the same as social media marketing. Find out more.

Approach

Social marketing is a systematic and planned process. It follows six steps

Six stages: Getting started, scope, develop, implement, evaluate, follow-up

Behaviour 

The goal of social marketing is always to change or maintain how people behave – not what they think or how aware they are about an issue. If your goal is only to increase awareness or knowledge, or change attitudes, you are not doing social marketing.

Benefits people and society 

This is the value – perceived or actual – as it is defined by the people who are targeted by a social marketing intervention. It is not what is assumed to benefit them by the organisation that is trying to encourage the behaviour change. 

THE PERSON people communities citizens customers consumers clients patients professionals politicians THE BEHAVIOUR (what people actually do) looking at what people do examining why they do it influences and influencers incentives and barriers

A social marketing approach

Even if you don’t take social marketing any further, just considering these four questions will add value to your projects and policies.

  1. Do I really understand my target audience and see things from their perspective? 
  2. Am I clear about what I would like my target audience to do? 
  3. For my target audience, do the benefits of doing what I would like them to do outweigh the costs or barriers to doing it? 
  4. Am I using a combination of activities in order to encourage people to achieve the desired action? 

How social marketing helps 

Strategic: policy, strategy, implementation - operational

Policy: social marketing helps to ensure policy is based on an understanding of people’s lives, making policy goals realistic and achievable. Policy example: water rationing in Jordan

Strategy: social marketing enables you to target your resources cost-effectively, and select interventions that have the best impact over time. Strategy example:  lung disease strategy in England

Implementation and delivery: social marketing enables you to develop products, services and communications that fit people’s needs and motivations. Delivery example: child car seats in Texas

Find out more

Read about the key features of successful behaviour change projects

Visit our Social Marketing Planning Guide

Social marketing vs social media marketing