Creating Positive Change
The Jordan Social Marketing Center
Who are we?
The Jordan Social Marketing Center (JSMC) is a not-for-profit company set up in 2014 to develop knowledge, skills and capacity in social marketing and achieve behaviour change for development in Jordan and the Middle East. The JSMC maintains close links with the UK's National Social Marketing Centre (NSMC).
The staff at the JSMC are all trained practitioners with wide experience of planning, delivering and evaluating behaviour change through the social marketing planning process in Jordan. They have all been involved in some of the largest and most far-reaching programmes in the country aimed at achieving national behaviour change in the environmental sector.
What is social marketing and why is it important for Jordan?
Social marketing is an approach which has been widely used across the world to develop activities that change or maintain people’s behaviour for the benefit of individuals and society as a whole. Combining ideas from commercial marketing and the social sciences, social marketing is a proven tool for influencing behaviour in a sustainable and cost-effective way. Social marketing helps improve the quality of individual citizen's lives, as well as providing answers to some of the key challenges facing Jordan in the environmental, health, education and civil rights sectors.
For more information on social marketing, please go the the NSMC's What is social marketing? page.
What do we offer?
The JSMC provides tailored behaviour change programmes using social science combined with marketing expertise. The demand for these programmes is increasing because traditional marketing techniques do not always take into account the human element, and do not utilise social science when designing interventions that aim to positively affect people’s well-being.
The services we provide include research and evaluation, programme development and implementation, as well as training and mentoring.
Who can use our services?
We aim to help Jordanian organisations as they design and implement development programmes that have outreach marketing and communications components. Social marketing techniques can be used in the health, education, environment, civil rights, youth engagement and transport sectors.
Water Management Initiative Project (Jordan) USAID
This project aims to support the Government of Jordan to achieve measurable improvement and sustainability in the water sector. The focus is on achieving behaviour change amongst water utility customers through the adoption of conservation and demand management practices. The JSMC also provides strategic communication advice to water utilities to strengthen their water sector governance.
In the first year of this five-year programme, the JSMC worked with the government to develop a strategy to reduce the number of unpaid water bills in Amman and the Northern Governorates; as a result, levels of successful debt collection increased by 13% compared to the previous year. In the coming years, the project will focus on household demand management projects using behaviour change techniques.
The Royal Rangers – Social Marketing Training
The JSMC provided social marketing training to the Royal Rangers who are responsible for policing the National Parks and other major infrastructure resources in Jordan. The Royal Parks faced the challenge that many visitors to the parks were breaking regulations in areas such as littering. As an alternative to simply issuing fines, the JSMC worked with the Royal Parks to develop a more productive and sustainable approach to change the behavious of park visitors.
Social marketing was also used to develop and implement a successful campaign to reduce litter on public beaches in Aqaba.
Managing Director: Ms. Maha Al Dergham, MBA University of Wales, UK
Maha has fifteen years experience in capacity building and institutional development and is a co-founder of the Jordan Social Marketing Center. She has extensive experience of working in the water, energy, environment and vocational education sectors in Jordan. Maha currently leads the behaviour change component of a major USAID water management initiative in Jordan.
Maha also has considerable experience of carrying out specialised social marketing capacity training programmes to enable organisations in the development sector to deliver their own successful behaviour change programmes.
Programme Development and Implementation Director: Ms. Maha Khatib, MSc Corporate Communications University of West London, UK
Throughout her sixteen years of experience, Maha has worked on the design and implementation of strategic communications and behaviour change programmes at both the national and local levels in Jordan. She has worked for the private, public and development sectors in fields including water, energy, environment, investment promotion and, most recently, preventing violent extremism.
Maha is a co-founder of the Jordan Social Marketing Center and focuses on business development for the organisation. She has developed and delivered a large number of training communication courses for governmental and civil society personnel. She has excellent knowledge of developing and implementing primary and secondary research methodologies and has managed the development and design of organisational identities and branding strategies.
Director: Ms. Dania Al Husseini, MA Sustainable Development University of London, UK
Dania Husseini has worked for a wide range of international and national non-governmental not-for-profit organizations over the last fourteen years in Jordan, Palestine (including Jerusalem, West Bank and Gaza) as well as Yemen. Dania has extensive experience of planning, implementing and evaluating programmes in education, health, gender equity & women empowerment, enterprise development, poverty alleviation, workforce development and environmental mitigation.
In addition, Dania has nine years of experience in fundraising and project management and was previously the Head of Fundraising Department at the King Hussein Foundation. Dania now specialises in monitoring and evaluation and is currently the Monitoring Evaluation and Learning Manager on a USAID-funded project aimed at promoting water technology and innovation.