Gather feedback from staff and stakeholders
What is it?
Collecting feedback from staff and stakeholders during the implementation process, to monitor how well the intervention is doing.
Why do this?
- Staff and stakeholders close to the intervention may well have valuable insights and information to feedback to the main team
- This feedback can help you assess progress against objectives and consider how to take advantages of new opportunities or respond to problems
- Understanding stakeholders’ perceptions and expectations of the project, and their views about what has contributed to success or failure, is key to any process evaluation
How might you do this?
- Collect feedback from key staff on the progress of the intervention, possibly via one-to-one sessions or larger, formal meetings
- Consult stakeholders and other staff outside your organisation who may be affected by the intervention
- With more complex, multi-faceted interventions which involve many players, gather and analyse stakeholder feedback at key points during delivery
- Make sure that service staff dealing with the target audience are receiving the right kind of customers.
Check that those accessing services or products as a result of the intervention are not merely the ‘worried well’ - people who are receptive to health messages, but may have misjudged the relevance of the message to themselves
- Think about how you can also make best use of the many reports, meeting minutes and other documentation that an intervention is likely to generate.
They can throw valuable light onto the thinking, debates, level of commitment and so on that has taken place among stakeholders during implementation
- Be prepared to look at negative aspects of the process as well as the positive, and learn from mistakes
- Views and evaluation from a range of staff and stakeholders on what has happened during implementation
- The use of process evaluation intelligence to improve and strengthen the intervention